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PRIVACY POLICY

EKONOHOTEL and its hotel group take their guests' personal information very seriously and comply with data security standards. In this text, we seek to inform how, in what situations and for what purposes your personal data and information about your trips / stays will be collected.

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Personal Data and Information about your trips / stays: All personal data and travel / stay information, provided by OTA's (Online Travel Agencies), by Cloudbeds / Myallocator, Wix / Hotel Runner, Property Management System and the collected directly by our establishments through any communication channel (email, whatsapp, personally, etc.), they are stored securely on servers​ . Your personal data and travel / stay information will remain in our records for a period of 10 years​ . After this period, it will be permanently deleted from our systems.

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Use of Credit / Debit Card information: Credit and / or debit card data is also collected and stored securely in our Property Management Systems and / or manually as a guarantee of your reservations and for cases of No -Show and are permanently deleted after 1 year from the guest's departure date.

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Our employees do not have, in any way and under any circumstances, access to your credit and / or debit card data. In case of No-Show, charges for consumption or fines, only trusted personnel from the reservations area will make the charge at the corresponding POS.

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Below is the personal data that we collect or could collect:

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1. At the time of the Reservation: Basic personal information (name, surname and nationality), Entry and Exit data and any other relevant data provided by the OTA or you, your credit / debit card data (in case they were delivered) for the purposes of guaranteeing the reservation and information about your preferences and requests.

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2. At the time of Check in: Names, surnames, passport number or valid official identification in Costa Rica and this same  Physical document of which a copy could be kept, email, telephone number, nationality, sex (man, woman, other), age, occupation, license plate number of the vehicle (s), Travel information (at the time of check in), previous destination, next destination, your arrival and departure dates, your questions / comments, during or after your stay. Information about your preferences and requests.

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3. During your stay: Images from our security cameras, information about your preferences and requests.

Personal data may be collected for the following purposes: reservation of beds and rooms, reservation of tours and / or other activities, check in and payment, special requests and complaints, participation in marketing campaigns, participation in satisfaction surveys to the guest, guarantee quality of stay to our guests, improve our services and for statistical purposes.

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Transmission of information from and to third parties: Your personal data may be shared with tour operators, travel agencies and others (name, nationality and room number) only for reservations of excursions or activities, providers of medical or legal services, "Go Travel Club / WhosYourGuest ", a virtual platform that groups hotels and other accommodation service providers around the world. The members of this platform have agreed to maintain a database of information about the guests to guarantee the best conditions of security, tranquility and respect for our internal and external clients. We may share your personal and stay information with other "Go Travel Club - WhosYourGuest" members. For more information, visit https://go-travel.club.

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Your personal information, at the time of booking and throughout your stay, may be managed by the reception staff of the group hotels and reservations only for the purposes of their work and responsibilities.

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Keep in mind that your personal data and / or contact information will not be provided to other people or third parties, except those mentioned above, without your consent and / or prior authorization, either by email, by phone or in person.

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The EKONOHOTEL team maintains a database of photos and videos of the properties and the daily activities of the guests within the outdoor facilities and / or during the excursions offered by the excursion agencies. Most of this content can be shared publicly on social networks and on our website, in addition, it may also be shared with our third party allies in cases explained above that include legal, statistical and other purposes of said third parties. If you wish to request the removal of any content for various reasons, please do not hesitate to contact us.

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If you have any questions regarding our Terms and Conditions and / or Privacy Policy, do not hesitate to contact us at info@ekonohotel.com.

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